• Distance Sales Contract

Distance Sales Contract

1. PARTIES

This Distance Selling Agreement has been concluded electronically, in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, between the Seller whose information is provided below and the Buyer who places an order electronically through the [www.dozatek.com](http://www.dozatek.com) website.

1.1. SELLER INFORMATION

Trade Name: CASABLANCA TARIM TİCARET LİMİTED ŞİRKETİ
Brand: Dozatek
Address: Karşıyaka Mah. 5. Cad. No: 3i Kumluca, ANTALYA
Telefon / WhatsApp: 0531 623 47 69
E-mail: info@dozatek.com
Website: www.dozatek.com
Tax Office: KUMLUCA VERGİ DAİRESİ
Tax No. / Turkish Republic Identity No.: 2030903632
MERSİS No: 0203090363200001
ETBİS Kayıt Bilgisi: 

1.2. BUYER INFORMATION

Full Name / Title: Information declared by the Buyer during the order
Delivery Address: Delivery address declared by the Buyer during the order
Billing Address: Billing address declared by the Buyer during the order
Phone: Phone number declared by the Buyer during the order
E-mail: E-mail address declared by the Buyer during the order

Hereinafter, this party shall be referred to as the “Buyer” in this Agreement.

2. SUBJECT OF THE AGREEMENT

The subject of this Agreement is to determine the sale, delivery, payment terms, right of withdrawal, return process, and the rights and obligations of the parties regarding the product or products ordered electronically by the Buyer through the [www.dozatek.com](http://www.dozatek.com) website belonging to the Seller.

3. PRODUCT / PRODUCTS SUBJECT TO THE AGREEMENT

The type, name, quantity, sales price, total amount including VAT, delivery information, and payment method of the product or products subject to the Agreement consist of the information approved by the Buyer on the order screen and the information included in the Preliminary Information Form.

The products subject to sale may consist of plant nutrition products, liquid fertilizer solutions, agricultural support products offered under the Dozatek brand, and/or other products offered for sale on [www.dozatek.com](http://www.dozatek.com).

The basic characteristics, intended use, packaging volume, technical descriptions, application recommendations, and, where applicable, special usage warnings of the products are specified on the relevant product page and/or on the product label.

4. PRELIMINARY INFORMATION AND ELECTRONIC APPROVAL

The Buyer acknowledges that, before completing the order, they have been clearly and comprehensibly informed through the Preliminary Information Form about the basic characteristics of the product, sales price, payment method, delivery terms, right of withdrawal, return conditions, Seller information, and other legal disclosures.

The Buyer completes the order after reading and approving the Preliminary Information Form and this Distance Selling Agreement electronically. Approval given electronically shall have the effect of written approval.

5. FORMATION OF THE ORDER AND PAYMENT

When the Buyer places an order through the [www.dozatek.com](http://www.dozatek.com) website, the Buyer shall be deemed to have accepted the order content, product price, delivery information, and payment obligation.

Payment transactions are carried out through a payment infrastructure protected by secure connection protocols and a 256-bit SSL certificate. Credit card and debit card information is not stored, recorded, or shared with third parties by the Seller.

The Seller begins the order preparation process after payment confirmation is received. If the payment is not approved for any reason by the relevant bank, card institution, or payment institution, the Seller shall not be obligated to deliver the product.

6. DELIVERY TERMS

Orders are prepared after payment confirmation is received and are shipped to the delivery address provided by the Buyer during the order through one of the shipping companies contracted by the Seller.

The Seller aims to hand over orders to the shipping carrier as soon as possible. Under normal conditions, orders are intended to be handed over to the shipping carrier within 24 hours after payment confirmation. This period may vary due to public holidays, weekends, campaign periods, stock availability, force majeure events, delays caused by the shipping company, and regional delivery conditions.

Delivery is made to the address specified by the Buyer during the order. The Seller shall not be responsible if delivery cannot be made due to the Buyer providing incomplete, inaccurate, or incorrect address information.

If the Buyer is not present at the address during delivery, does not accept the shipment, or does not collect the shipment from the branch within the period determined by the shipping company, any additional costs and delays that may arise may be borne by the Buyer.

The Seller is obliged to deliver the products subject to the order to the Buyer, provided that the statutory maximum delivery period is not exceeded.

7. SHIPPING AND DELIVERY INSPECTION

The Buyer is obliged to inspect the shipping package when receiving the product. If there is any visible damage to the package, such as crushing, tearing, leakage, breakage, impact, seepage, or similar damage, the Buyer must have the shipping officer prepare a Damage Assessment Report before accepting delivery of the product.

If products that are clearly visibly damaged are accepted without a report being prepared, it may be difficult to provide proof in subsequent claims regarding shipping damage.

If the Buyer notices any deficiency, damage, incorrect product shipment, or defect in the product received, the Buyer must notify the Seller within a reasonable period via the [info@dozatek.com](mailto:info@dozatek.com) e-mail address or the telephone/WhatsApp line at +90 531 623 47 69.

8. RIGHT OF WITHDRAWAL

In distance contracts relating to the sale of goods, the Buyer may exercise the right of withdrawal within 14 days from the date on which the product is delivered to the Buyer or to a third party designated by the Buyer, without stating any reason and without paying any penalty.

In order to exercise the right of withdrawal, a clear notification must be made to the Seller within the 14-day period. The withdrawal notification may be submitted through one of the following channels:

E-mail: info@dozatek.com
Telefon / WhatsApp: 0531 623 47 69
Address: Karşıyaka Mah. 5. Cad. No: 3/i Kumluca, ANTALYA

When exercising the right of withdrawal, the Buyer must provide the Seller with the order number, full name, contact information, the product to be returned, and a clear statement of the return request.

9. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED OR MAY BE LIMITED

Without prejudice to the Buyer’s statutory rights, the right of withdrawal and the return process may be limited or rejected according to the nature of the product in the following cases:

  1. The product’s original packaging being opened, impaired, damaged, or having lost its suitability for resale,
  2. The product has been partially or fully used,
  3. The product having been mixed with or diluted by water, another product, a chemical, fertilizer, agricultural pesticide, or a different substance,
  4. The product label, security band, cap seal, lot/serial number, or traceability information being damaged,
  5. The product being stored in a manner contrary to its storage conditions,
  6. The product having been specially prepared according to the Buyer’s request or need,
  7. Other cases regulated as exceptions to the right of withdrawal under the applicable legislation exist.

Since product safety, traceability, quality standards, and suitability for resale are important in agricultural products, return requests for products whose packaging has been opened or that have been used shall be evaluated according to the specific circumstances of the case and the relevant legislation.

The Buyer’s statutory rights are reserved for products that are defective, damaged, incorrectly shipped, or problematic due to an error attributable to the Seller.

10. RETURN PROCESS

If the right of withdrawal is duly exercised, the Buyer must return the product to the return address to be provided by the Seller and using the shipping method directed by the Seller.

The product to be returned must be sent together with its invoice or order information; unused, undamaged, and, where possible, in its original packaging with all complementary elements.

After receiving the returned product and checking its compliance with the return conditions, the Seller shall refund the product price to the Buyer within the periods specified in the legislation.

The refund transaction shall be carried out in accordance with the payment method used by the Buyer. The Seller shall not be responsible for refund reflection periods arising from the bank, card institution, or payment institution.

11. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCT SHIPMENT

If an incorrect product is sent to the Buyer, the product is damaged during shipping, or it is determined that the product is defective, the Buyer must notify the Seller of the situation.

The Seller may review the request and offer product replacement, return, refund, or another solution in accordance with the legislation.

In the case of defective goods, the Buyer’s optional rights arising from the Consumer Protection Law No. 6502 are reserved.

12. PRODUCT USE AND AGRICULTURAL APPLICATION RESPONSIBILITY

Dozatek® products are products in the nature of plant nutrition, agricultural support, and/or fertilizer products. The products should not be considered as agricultural pesticides, pesticides, disease-control agents, poisons, or synthetic hormones.

The Buyer is obliged to use the product in accordance with the product label, instructions for use, technical descriptions, and the information provided by the Seller.

In agricultural production, results may vary depending on the plant species, soil structure, climatic conditions, irrigation regime, application timing, dosage, other products used, disease and pest pressure, maintenance practices, and the producer’s general cultivation conditions.

For this reason, the Seller may provide information regarding the correct use of the products; however, the Seller shall not be responsible for results arising from the Buyer’s misuse, incorrect dosage, unsuitable mixture, incorrect application timing, improper storage, or agricultural conditions beyond the Seller’s control.

If the product is used by mixing it with other fertilizers, agricultural pesticides, chemical products, or different substances, the Buyer is advised to obtain a technical expert opinion regarding the suitability of the mixture. The Seller cannot be held responsible for any damages that may arise from mixtures and applications contrary to the label instructions.

13. PRICE, STOCK, AND TECHNICAL ERROR

The prices, campaigns, and stock information displayed on [www.dozatek.com](http://www.dozatek.com) are intended to be kept up to date. However, a technical error, system malfunction, price typographical error, stock error, or a problem arising from the payment infrastructure may occur.

In the event of an obvious and manifest pricing error, lack of stock, or the order becoming impossible to fulfill, the Seller may cancel the order by informing the Buyer and shall refund any amount collected to the Buyer.

14. INVOICE

The Seller issues the invoice for the products subject to the order according to the information provided by the Buyer during the order. The Buyer acknowledges that the invoice information is accurate and complete.

The Buyer shall be responsible for any issues that may arise due to the Buyer providing incorrect or incomplete invoice information.

15. PROTECTION OF PERSONAL DATA

The Buyer’s personal data may be processed for the purposes of receiving the order, carrying out the payment, delivering the product, issuing the invoice, conducting customer service processes, and fulfilling legal obligations.

Detailed information regarding the processing of personal data is explained in the KVKK Disclosure Text and Privacy Policy available on [www.dozatek.com](http://www.dozatek.com).

16. FORCE MAJEURE

The performance of the obligations subject to the Agreement may be delayed or become impossible due to force majeure events beyond the control of the parties, such as natural disasters, fire, flood, earthquake, epidemic disease, war, terrorism, strike, lockout, decisions of official authorities, logistics disruptions, energy and communication outages, extraordinary circumstances caused by the shipping company, and similar events.

In such case, the parties shall be exempt from liability to the extent of the impact of the force majeure event.

17. EVIDENCE AGREEMENT

The parties agree that, in disputes that may arise from this Agreement, the Seller’s commercial books and records, electronic records, order records, payment records, e-mail correspondence, shipping delivery records, system logs, and other digital records shall constitute evidence.

The Buyer’s statutory rights arising from their status as a consumer are reserved.

18. RESOLUTION OF DISPUTES

In disputes that may arise from this Agreement, if the Buyer qualifies as a consumer, the Consumer Arbitration Committees and Consumer Courts in the Buyer’s place of residence or in the place where the consumer transaction was carried out shall have jurisdiction within the monetary limits determined under the applicable legislation.

If the Buyer is a merchant or legal entity and the transaction is carried out for commercial purposes, the general courts and enforcement offices shall have jurisdiction and authority in disputes that may arise between the parties.

19. ENTRY INTO FORCE

The Buyer acknowledges that, before completing the order through [www.dozatek.com](http://www.dozatek.com), they have read and understood this Distance Selling Agreement, approved it electronically together with the Preliminary Information Form, and are bound by the provisions of the Agreement.

This Agreement enters into force on the date it is approved electronically by the Buyer.

Seller: CASABLANCA TARIM TİCARET LİMİTED ŞİRKETİ
Buyer: The person whose information was declared during the order
Agreement Date: Order date
Place of Agreement: www.dozatek.com electronic sales platform