{"id":993048,"date":"2026-05-06T14:41:32","date_gmt":"2026-05-06T11:41:32","guid":{"rendered":"https:\/\/dozatek.com\/?page_id=993048"},"modified":"2026-05-06T14:58:02","modified_gmt":"2026-05-06T11:58:02","slug":"siparis-ve-teslimat-sureci","status":"publish","type":"page","link":"https:\/\/dozatek.com\/fr\/siparis-ve-teslimat-sureci\/","title":{"rendered":"Processus de Commande et de Livraison"},"content":{"rendered":"
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En tant que Dozatek, nous travaillons afin que vos commandes vous soient livr\u00e9es de mani\u00e8re s\u00fbre, organis\u00e9e et dans les meilleurs d\u00e9lais possibles. Sur cette page, vous trouverez des informations sur le traitement des commandes pass\u00e9es via [www.dozatek.com](http:\/\/www.dozatek.com)<\/a><\/strong>, le processus de pr\u00e9paration apr\u00e8s le paiement, l\u2019\u00e9tape de remise au transporteur et les points \u00e0 prendre en compte lors de la livraison.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. R\u00e9ception de la commande et processus de confirmation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • Lorsque vous ajoutez \u00e0 votre panier les produits s\u00e9lectionn\u00e9s sur notre site internet et que vous finalisez les \u00e9tapes de paiement s\u00e9curis\u00e9 par carte de cr\u00e9dit\/d\u00e9bit ou par virement bancaire\/EFT, votre commande est enregistr\u00e9e dans notre syst\u00e8me.<\/p><\/li>

  • Pour les commandes dont le paiement a \u00e9t\u00e9 valid\u00e9 avec succ\u00e8s, une notification de \u201cConfirmation de commande\u201d est envoy\u00e9e \u00e0 votre adresse e-mail enregistr\u00e9e.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    2. Pr\u00e9paration de la commande et remise au transporteur<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    • Vos commandes confirm\u00e9es sont soigneusement emball\u00e9es conform\u00e9ment \u00e0 nos normes de qualit\u00e9 et \u00e0 nos proc\u00e9dures de s\u00e9curit\u00e9 afin d\u2019\u00e9viter que les produits ne soient endommag\u00e9s pendant le transport.<\/p><\/li>

    • Vos commandes sont remises \u00e0 nos transporteurs partenaires, dans des conditions normales, dans les 24 heures<\/b> suivant la validation du paiement. (Ce d\u00e9lai peut varier les week-ends, les jours f\u00e9ri\u00e9s et lors des p\u00e9riodes de forte demande li\u00e9es aux campagnes promotionnelles.)<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      3. D\u00e9lai de livraison et suivi de l\u2019exp\u00e9dition<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      • Le d\u00e9lai de livraison des produits remis au transporteur peut varier en fonction de votre r\u00e9gion, du r\u00e9seau de distribution de la soci\u00e9t\u00e9 de transport et de ses processus op\u00e9rationnels, avec un d\u00e9lai moyen de 1 \u00e0 3 jours ouvrables<\/b>.<\/p><\/li>

      • D\u00e8s que votre commande est exp\u00e9di\u00e9e, votre num\u00e9ro de suivi est envoy\u00e9 \u00e0 votre adresse e-mail ou \u00e0 votre t\u00e9l\u00e9phone mobile par SMS. Gr\u00e2ce \u00e0 ce num\u00e9ro, vous pouvez suivre en temps r\u00e9el l\u2019\u00e9tat actuel de votre envoi.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        4. Points \u00e0 prendre en compte lors de la livraison<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Pour garantir la satisfaction client et la s\u00e9curit\u00e9 du produit, il est tr\u00e8s important de pr\u00eater attention aux points suivants lors de la r\u00e9ception de votre commande aupr\u00e8s du livreur :<\/p>

        • V\u00e9rifiez si le colis pr\u00e9sente un \u00e9crasement, une d\u00e9chirure, une fuite, de l\u2019humidit\u00e9 ou des traces de choc.<\/p><\/li>

        • Si vous constatez un dommage physique sur le colis, n\u2019acceptez en aucun cas le produit et retournez le colis apr\u00e8s avoir imm\u00e9diatement demand\u00e9 au livreur d\u2019\u00e9tablir un \u201cconstat de dommage\u201d<\/b>.<\/p><\/li>

        • Une fois le constat \u00e9tabli, si vous informez rapidement notre service client de la situation, l\u2019envoi d\u2019un nouveau produit ou votre proc\u00e9dure de compensation sera lanc\u00e9 dans les plus brefs d\u00e9lais. Pour les colis endommag\u00e9s accept\u00e9s sans \u00e9tablissement de constat, la responsabilit\u00e9 est transf\u00e9r\u00e9e au destinataire.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          5. Cas o\u00f9 la livraison ne peut pas \u00eatre effectu\u00e9e<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          • Si la soci\u00e9t\u00e9 de transport ne parvient pas \u00e0 vous joindre \u00e0 l\u2019adresse de livraison indiqu\u00e9e lors de la commande, elle peut rediriger votre colis vers l\u2019agence la plus proche de votre r\u00e9gion ou le remettre en livraison le lendemain.<\/p><\/li>

          • Si les colis en attente \u00e0 l\u2019agence ne sont pas r\u00e9cup\u00e9r\u00e9s dans le d\u00e9lai fix\u00e9 par la soci\u00e9t\u00e9 de transport, les produits sont retourn\u00e9s \u00e0 Dozatek. En cas de demande de r\u00e9exp\u00e9dition des colis non r\u00e9cup\u00e9r\u00e9s, des frais de livraison suppl\u00e9mentaires peuvent \u00eatre appliqu\u00e9s.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            6. Contact et support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Vous pouvez nous contacter pour toute question concernant l\u2019\u00e9tat de votre commande ou les processus de livraison :<\/p>

            • E-mail :<\/b> info@dozatek.com<\/p><\/li>

            • WhatsApp \/ Support client :<\/b> 0531 623 47 00<\/p><\/li>

            • Heures d\u2019ouverture :<\/b> Lundi \u2013 Vendredi, 09:00 \u2013 18:00<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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              <\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              Processus de Commande et de Livraison<\/p>","protected":false},"author":1,"featured_media":988945,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-993048","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nSipari\u015f ve Teslimat S\u00fcreci | Dozatek<\/title>\n<meta name=\"description\" content=\"Dozatek.com'da sipari\u015f verme, kargo haz\u0131rl\u0131k ve teslimat s\u00fcreci hakk\u0131nda bilgi. \u00d6deme onay\u0131ndan kap\u0131ya teslimata kadar t\u00fcm a\u015famalar a\u00e7\u0131klanm\u0131\u015ft\u0131r.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dozatek.com\/fr\/siparis-ve-teslimat-sureci\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" 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